Customer Service Contact Information

Phone Number: 1-877-849-2968

Hours: Monday - Sunday: 8:00 AM - 9:00 PM

Ticket Delivery Options

We offer the following delivery options in order to make purchasing tickets on as convenient as possible:

Pick Up Tickets When You Arrive

  • We have 3 Orlando locations, conveniently located next to Universal Orlando Resort and Walt Disney World, where you can pickup your order. Please print your pickup receipt and bring it, along with a valid photo ID and the credit card used for your ticket order, to the ticket office to pick up your tickets. You can access your pickup receipt in your ticket order confirmation email or by logging into your user account.
  • List of Pick Up Locations
  • All locations are open Monday thru Friday 8 a.m. to 9 p.m. and Saturday & Sunday 8 a.m. to 9 p.m.
  • 5521 International Dr. Orlando, FL 32819. Find on Map.
  • 7546 W. Irlo Bronson Memorial Hwy Kissimmee, FL 34746. Find on Map.
  • 8265 International Dr. Ste. 112 Orlando, FL 32819. Find on Map.

Hotel Delivery

  • As one of the largest ticket providers in Orlando, we have contracts with almost every major hotel in Orlando. Because of our great hotel relationships, we are able to deliver your order directly to you. Hotel Delivery orders must be placed Monday - Friday. To receive your delivery during the weekend, please schedule delivery by Thursday at 2:00pm prior to your scheduled weekend arrival date. The person who placed the order must be present at the time of delivery and must provide a valid photo ID as well as the credit card used to purchase the tickets as proof of identification.
  • Hotel Delivery Fee: $20.00

Shipping via USPS Priority Mail

  • Tickets will be shipped via USPS Priority Mail. Orders are shipped Monday - Friday, so you should receive your tickets within 2 to 3 business days of your order date. Our shipping option is only available to locations within the Continental United States. We do not offer International shipping at this time.
  • Shipping Fee: Free for a limited time!

Cancellation & Return Policy

Our top priority is to ensure you are able to find the tickets you were searching for. When working with cancellations and refunds, all orders are reviewed in a case-by-case basis. If you believe you are eligible for a refund, please contact us at or call us at 1-877-849-2968 for further help.

Help us protect your privacy, please do not include in your message any sensitive personal information such as credit/debit card number, bank/checking account number, social security number, driver's license number or equivalent data. We will contact you as needed to complete your request.

See terms below:

  • Tickets must be unused and unsigned to qualify for Return

  • Expired tickets, or any ticket not currently sold on this site, are non-refundable

  • If a RFID profile has been set up on Disney tickets they cannot be returned or exchanged

  • Many tours and attractions require advanced notice for a cancellation or reservation change. Please see individual descriptions for details Some exclusions and restrictions may apply. Please see individual ticket descriptions for refund/return policies

Restrictions and Disclaimers

Ticket prices are controlled by the theme parks and other area attractions and are subject to change without notice. is not responsible for lost or stolen tickets. Lost or stolen tickets will not be replaced. Many theme parks require under Florida law that multiple day park or event tickets are non-transferable and must be used by the same person on any and all days. You cannot share multiple day tickets with friends or family. is not responsible for changes in park hours, attractions or entertainment schedules. Some parks or attractions may be closed due to refurbishing, capacity, weather or special events; and may otherwise change or be discontinued without notice.

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All Prices and Offerings are Subject to Change without Notice